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Got a question? Here are some answers to our frequently asked questions, which may help.
Customer
For Customers
What is 1account?
Why do I need to age verify?
Why should I use 1account to age verify?
Will 1account charge me to access sites?
Will 1account store or share my information or browser history?
Do I need to provide personal information to age verify?
I haven’t been able to age verify, why?
Can I register or age verify without my mobile number?
I’ve registered my mobile number but haven’t received a PIN via SMS?
How do I lift the content lock with my mobile phone network?
Age verification via Mobile networks
Age Verification with Three UK
Age Verification with Vodafone
Age Verification with EE
Age Verification with O2
Business
For Business
What is 1account?
Why do I need to Age Verify visitors to my site?
What is my responsibility as a business?
My company or website is not based in UK, do I still need to have age verification in place?
Will 1account charge me or charge my users?
How does 1account protect my data?
How do I integrate 1account?